💰 Refund Policy
Effective Date: [08/26/2025]
At NextGen Moving Technologies, we prioritize guest satisfaction and strive to deliver exceptional service. This Refund Policy outlines the conditions under which refunds may be issued for moving services booked through our website or app.
🔄 Cancellation Refunds
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Full Refund: Cancellations made at least 48 hours before the scheduled service date are eligible for a full refund.
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Partial Refund: Cancellations made 24–48 hours before service may incur a 25% cancellation fee to cover scheduling and labor costs.
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No Refund: Cancellations made less than 24 hours before service are not eligible for a refund.
⚠ Service Adjustments
If your service is rescheduled due to weather, access issues, or other unforeseen circumstances, we will:
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Offer a reschedule at no extra cost, or
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Provide a full refund if rescheduling is not possible
🧾 Overcharges or Billing Errors
If you believe you were overcharged or billed incorrectly:
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Contact us within 7 days of service completion
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We will investigate and issue a refund for any verified discrepancies
🚫 Non-Refundable Items
The following are non-refundable:
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Add-ons or services completed as requested (e.g., packing, junk removal)
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Deposits for large-scale or commercial moves unless otherwise stated in writing
📞 How to Request a Refund
To initiate a refund request, please contact us at:
Email: nextgeneration@nextgenerationmoving.com
Phone: 8138505993
Address: 11495 Cavern Rd Spring Hill Fl 34609
Refunds are typically processed within 7–10 business days and returned via the original payment method.